TD’s on-line brokerage service faces outage as clients complain on social media

TORONTO — Some Toronto-Dominion Financial institution clients are having issues utilizing its WebBroker web brokerage service and taking to social media with their complaints.

A number of Twitter and Fb customers are complaining about issues logging into or utilizing TD’s WebBroker web site since Friday, and complaints in regards to the financial institution logged on canadianoutages.com on Tuesday started to climb at round 9:30 a.m.

The financial institution posted a message on the WebBroker web site saying it’s experiencing a system challenge that affects a small share of purchasers, and purchasers can use the TD Cell App as it really works in the direction of an answer.

TD Financial institution spokesman Paolo Pasquini stated the financial institution plans to make capability upgrades Tuesday evening to WebBroker that may assist clear up intermittent delays a few of its purchasers have just lately skilled on-line. Pasquini stated purchasers also can name TD Direct Investing (1-800-465-5463) to talk with an funding consultant who might help course of transactions on their behalf.

“We apologize for any inconvenience this will likely have brought about and thank our purchasers for his or her persistence,” he stated.

TD WebBroker consumer Adam Kauppi stated he began having issues utilizing the service on Friday and referred to as the financial institution for help, however hung up after ready for 2 hours on maintain.

Kauppi, vp of technique and operations for U.S. startup Adcuratio, who lives in Toronto, stated on Tuesday he finally reached a TD Financial institution consultant through Fb, who supplied to reimburse him the payment for 4 trades. Nevertheless, Kauppi stated he’s a reasonably lively dealer — with transactions usually starting from US$10,000 to US$200,000 — and that roughly $40 in refunded charges isn’t sufficient.

“Once you’re buying and selling in massive , any matter of seconds adjustments appreciable , which doesn’t evaluate to the $9.99 commissions they’re going to reimburse me,” he stated in a cellphone interview.

Kauppi additionally expressed frustration that there have been issues on Dec. 29, the final day of the buying and selling 12 months, as a result of failure to execute trades can have tax implications. He stated he plans to succeed in out to TD once more to ask without cost trades as additional compensation.

Pat Martin, a bookkeeper primarily based in St. Catharines, Ont., estimated that she has misplaced a few thousand attributable to missed buys and sells since she started having intermittent issues with WebBroker in current days.

Nevertheless, she stated that she has had issues with WebBroker not less than a half-dozen occasions over the course of the 12 months, however the current episode was “exceptionally unhealthy.” Martin stated she tried to name TD on Friday, however gave up being on maintain for greater than an hour. She was unsuccessful reaching TD Financial institution by cellphone on Tuesday as effectively, she stated.

“I’ve handled TD since 2009… and it’s a trouble to change to a special dealer,” Martin stated in a cellphone interview. “However this 12 months, I’m going to noticeably do some due diligence on different brokers.”