WASHINGTON/SAN FRANCISCO (P3P) – Apple Inc (AAPL.O) has seen “robust demand” for substitute iPhone batteries and should supply rebates for customers who paid full worth for brand spanking new batteries, the corporate stated in a Feb. 2 letter to U.S. lawmakers made public on Tuesday.
Apple confirmed in December that software program to cope with ageing batteries in iPhone 6, iPhone 6s and iPhone SE fashions may decelerate efficiency. The corporate apologized and lowered the value of battery replacements for affected fashions from $79 to $29.
Within the letter launched Tuesday, amid nagging allegations that it slowed down telephones with older batteries as a option to push folks into shopping for new telephones, the corporate stated it was contemplating issuing rebates to customers who paid full worth for substitute batteries.
The letter, launched by the U.S. Senate Commerce Committee, additionally stated Apple supplied a phone-slowing software program replace in January 2017 however didn’t disclose it till a month later.
Within the letter, Apple stated it had identified about battery issues brought on by a producing defect as early as fall 2016.
Senator John Thune, a Republican who chairs the committee, stated in a press release that “customers depend on clear and clear disclosures from producers to grasp why their gadget might expertise efficiency modifications.”
Thune stated that in discussions with the committee “Apple has acknowledged that its preliminary disclosures got here up quick. Apple has additionally promised the committee some follow-up data, together with a solution about further steps it might take to deal with prospects who bought a brand new battery at full worth.”
Apple didn’t instantly touch upon Thune’s assertion. The corporate additionally despatched a letter in response to Consultant Greg Walden, a Republican who chairs the Committee on Vitality and Commerce within the U.S. Home of Representatives. Apple instructed the committee that it might take into account extending its reduced-cost battery substitute program past 2018 if it may’t discover a option to forestall sudden shutdowns in older iPhones with out throttling processor speeds.
Final week, the U.S. Division of Justice and the Securities and Alternate Fee stated they have been investigating whether or not Apple violated securities legal guidelines regarding its disclosures that it slowed older iPhones with flagging batteries, Bloomberg reported.
In a press release final week, Apple stated it had “obtained questions from some authorities companies” and was duly responding to them. The corporate had “by no means, and would by no means, do something to deliberately shorten the lifetime of any Apple product, or degrade the consumer expertise to drive buyer upgrades,” the assertion stated.
Shoppers to this point have filed some 50 proposed class motion lawsuits over Apple’s newest iPhone software program replace, which they allege prompted surprising shutdowns and hampered the efficiency of iPhone fashions of the SE, 6 and seven strains.
Authorities companies in international locations starting from Brazil to France and Italy to South Korea are additionally investigating Apple following complaints.